FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

1. Products

Q: What types of bristles do you have?

A: Mainly  two types of bristles: nylon612, 610 and PBT.

Q: What kind of material made with the toothbrush handle?

A: Mainly handle material: PP, PETG, PS, ABS, MABS, TPE, TPR, GPPS, HIPS and so on.

Q: Do the Toothbrushes contain any harmful ingredients?

A: Ingredients of our toothbrushes meet food grade standards.

Q: How to customize the brush handle LOGO?

A: We have 4 ways: hot stamping and hot silver, thermal transfer, laser engraving, and the mold with own LOGO.

Q: Can I customize LOGO on the toothbrush and packages?

A: Yes, we can customize your LOGO on the toothbrush handle, blister card, inner box and master carton.

Q: How can I get samples?

A: Free Samples.

Q: What is your MOQ with my own design?

A: 40000 pcs for each style with maximum of four colors assorted.

Q: Can you design and develop toothbrush moulds for us? How long does it take?

A: Yes, we have European designer to make ODM for our customer, it takes 30-45days to develop mould in our independent mould workshop. The workable format files are  iges, ug, stp, x_t f, and the stp format is the best.

2. Certificates & Payment

Q: Do you have any Audit certificates?

A: GMPC, SEDEX, BSCI, REACH, ROHSE, RSPO, COSMOS, FSC, CE, ISO9001, ISO14000, ISO45001, ISO22716...

Q: What payment terms do you accept?

A: We accept T/T,L/C, Trade Assurance if any others please contact us.

3. Delivery time & Loading Port

Q: How long is the delivery time?

A: The leading time is normally about 30-45 days.  

Q: Where is your general loading port?

A: Our loading port is Shanghai, any other port in China is also available.

4. Factory Profile

Q: Are you a factory or trading company?

A: We are a professional manufacturer of toothbrushes with export license in China.

Q: How long does the factory have production experience?

A: Our factory founded in 1987, over 30 years production experience.

Q: Who are the cooperating customers?

A: Woolworths, Smile makers, Wisdom, Perrigo, Oriflame and so on.

Q: How does your factory control quality?

A: Our production process  abides by the ISO9001, we strictly select and control each cooperative supplier. Each batch of raw materials will be sampled and tested before entering into storage. We have our own laboratory, which can do Bending force test of toothbrush neck and handle, Impact test of toothbrush handle, Tufting pull test, End-rounding rate test and Bristles strength test. Each link in the production process has a quality inspection report, any problems can be accurately traced back to the point to improve in time.

Q: Where is your factory located? How can I visit there?

A: Our factory is located in Yangzhou City, Jiangsu Province, China. It takes 2 hours from Shanghai to the factory. Warmly welcome to visit us!

Q: How to be the Dealer or Agent for PURE toothbrush?

A: Fill in your information, or send an email to ( info@puretoothbrush.com )get in touch with us for further discussing.

5. Environmental Friendly & Recycle

Q: Are the bristles biodegradable?

A: The bristles are the only part of this product that are not biodegradable. They're made of nylon 4/6 bpa free which is still the best way to grant a good oral care. Until today the only 100% biodegradable and efficient option is pig hair, which is a very controversial material, and one that we chose not to use in the pure toothbrush. We will continue to work closely with our suppliers to develop better alternatives. Until then, remove the bristles for proper recycled.

Q: Do you have the toothbrush's handle made of recyclable material ?

A: Yes! We have plant-based material called PLA, which are certified by the leading authorities, meeting global standards for both commercial and domestic compost.

Q: Is the packaging biodegradable?

A: Our packaging is made of environmentally friendly and recycled materials, and our paper card printing can provide FSC certificate.

Q: What's your view about avoiding plastic waste?

A: Plastic surrounds us almost constantly, it can be used in many forms and is cheap. The bad thing about it is that plastic takes at least 500 years to rot. Furthermore, most plastics are produced from crude oil at high cost, which further accelerates the consumption of finite resources. So the use of plastic should be carefully considered and greatly minimized.

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